FAQS
Frequently Asked Questions (FAQ)
Welcome to the FAQ section of Hotel Bernat II.
Here you’ll find all the practical information you need to plan your stay with complete peace of mind.
General Information
Where is the hotel located?
We are located at Turisme Street, 42–44, in Calella (Barcelona), just 100 metres from the beach and a few minutes’ walk from the city centre.
What category is the hotel?
Hotel Bernat II is a 4-star superior hotel, ideal for families, couples, and sports enthusiasts.
What languages does the staff speak?
Catalan, Spanish, English, French, German, Italian, Dutch, Polish, and Russian.
Are pets allowed?
No, pets are not allowed. Only guide dogs are permitted.
Check-in / Check-out
What time is check-in?
From 2:30 p.m. until midnight.
What time is check-out?
Until 12:00 p.m. (noon).
Can I request early check-in or late check-out?
Yes, subject to availability and with an additional fee.
What do I need for check-in?
A valid photo ID (passport or ID card) and a credit or debit card for any additional charges.
What are the cancellation policies?
They depend on the type of booking and selected rate. Please review the specific conditions when making your reservation.
Rooms and Facilities
What amenities are included in the rooms?
All rooms feature:
• Air conditioning or heating (depending on season)
• Full bathroom with hairdryer
• Private balcony
• Minibar and safe
• Satellite TV with international channels
• Free Wi-Fi
Are there family or connecting rooms?
Yes, we offer both family and connecting rooms, subject to availability.
Are pool or beach towels included?
Yes, available free of charge at reception.
Is there daily housekeeping?
Yes, rooms are cleaned daily.
Pool, Spa & Wellness
Is there a swimming pool?
Yes, there is an outdoor pool for adults and a children’s pool, with a pool bar, sun loungers, and umbrellas.
Does the hotel have a spa?
Yes. Our Spa & Wellness Center (extra charge) includes:
• Finnish sauna
• Turkish bath
• Whirlpool bath
• Sensation showers
• Relaxation area
We also offer facial treatments, massages, and personalized wellness therapies.
Can guests access the Olympic pool in Calella?
Yes, guests can request access to the Olympic swimming pool at Crol Centre Calella, just 300 m away (subject to availability and extra cost).
Dining
What dining options are available?
We offer:
• Main buffet restaurant with showcooking and Mediterranean and international cuisine.
• Bahari Club, our beach restaurant, with exclusive discounts for guests, open during the summer season.
What meal plans are available?
You can choose from accommodation only, half board, or full board.
Drinks are not included, except in specific packages.
What are the meal times?
• Breakfast: 7:30 – 10:30
• Lunch: 13:00 – 15:00
• Dinner: 19:30 – 21:30
(Timetables may vary depending on the season.)
Transport & Parking
Is parking available?
Yes, private covered parking is available 200 metres from the hotel.
Reservation is required and an additional fee applies.
How do I get to the hotel?
• By train: Calella Station (R1 Line), 10 minutes on foot.
• By car: 45 minutes from Barcelona and 40 minutes from Girona via C-32.
• By plane: 70 km from Barcelona-El Prat Airport and 45 km from Girona Airport.
Does the hotel offer transfers?
Yes, we offer airport transfers and excursions upon request and for an additional fee.
Services & Activities
What additional services does the hotel offer?
• R24-hour reception
• Laundry service
• Car and bike rental
• 24-hour vending service
• Games room and children’s area
• Meeting and conference rooms
• Transfer and excursion service
• Entertainment programme in high season
Are there activities for children?
Yes, we have a kids’ club, entertainment activities, and family programmes during the summer.
Is the hotel accessible for people with reduced mobility?
Yes, we have adapted facilities. Please inform us in advance if you require special assistance.
Rates & Taxes
What is the tourist tax?
A tourist tax of €1.32 per person per night (maximum 7 nights) applies.
Guests under 17 are exempt.
Is a deposit required?
A credit card may be required as a guarantee at check-in.
Are rates fixed?
No, rates vary depending on the season, availability, and room type.
Surroundings & Activities
What can I do in Calella?
• Visit the old town and Calella Lighthouse
• Enjoy the beaches and coves of the Maresme coast
• Go cycling or hiking in the Montnegre Natural Park
• Practice water sports or train at Crol Centre Calella
• Discover local gastronomy and shops in the city centre
Does the hotel offer sports packages?
Yes, we offer special packages for triathletes and sports groups, with tailored services (bike storage, energy menus, massages, etc.).